Privacy Policy

Privacy Policy

This Privacy Policy explains how Soap Bothy collects, shares, and uses any information that relates to you when you use our Site, engage with us on social media, or otherwise interact with us (your “Personal Data”).

This Privacy Policy also explains the rights you have concerning the Personal Data that we process and how you can exercise these rights.

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Soap Bothy manifests its commitment to privacy and data protection by embracing the following principles.

• Soap Bothy uses Personal Data lawfully, fairly, and in a transparent manner.
• Soap Bothy collects no more Personal Data than necessary, and only for a legitimate purpose.
• Soap Bothy retains no more data than necessary or for a longer period than needed.
• Soap Bothy protects Personal Data with appropriate security measures.

Data We Collect

This policy applies only to information collected on the Site. We collect two

types of information from visitors to our websites:

1. Personal Data.

2. Non-personal Data.

“Personal Data” is information that identifies you personally and that you provide to us, such as your name, address, telephone number, email address, and sometimes your Internet Protocol (IP) address. We may collect this information when you create a profile on our Site, visit our Site, or complete a purchase.

“Non-personal Data” can be technical in nature. It does not identify you personally. Examples of non-Personal Data may include (but are not limited to) cookies, web beacons, and demographic information.

Use of our services by children

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with consent from a parent or guardian.

We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

Usage Data

To improve your experience with our Site we may also collect information on how you navigate the Site, information about your connection, and the technical means you use to access our Site. This data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so. We use this data to improve and customize your shopping experience. You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Site and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from our Site and stored on your device.

Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyse our Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

Data Use

Soap Bothy uses the collected data for various purposes:

• To provide and maintain our service
• To notify you about changes in policies and order details
• To provide customer support
• To gather analysis or valuable information so that we can improve our Site and services
• To monitor the propriety of Site usage
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about
  • verify your identity for security purposes when you use our services
  • sell products to you
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

other goods, services and events which we offer that are similar to those

that you have already purchased or enquired about unless you have

opted not to receive such information.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category.

If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data.

We may use it in order to:

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal data.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us by sending an email to info@soapbothy.com. However, if you do so, you may not be able to use our website or our services further.

We aim to obtain and keep your consent to process your information. However, while we take your consent into account in decisions about whether or not to process your personal data, the withdrawal of your consent does not necessarily prevent us from continuing to process it. The law may allow us to continue to process your personal data, provided that there is another basis on which we may do so. For example, we may have a legal obligation to do so.

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

For example, we may process your data on this basis for the purposes of:

Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.This may include your personal data.

• To comply with a legal obligation
• To protect and defend the rights or property of Soap Bothy
• To prevent or investigate possible wrongdoing in connection with the site
• To protect the personal safety of users of the Site or the public
• To protect against legal liability

Data may be processed outside the UK

Our websites are hosted in the UK.

We may also use outsourced services in countries outside the UK from time to time in other aspects of our business.Accordingly data obtained within the UK or any other country could be processed outside the UK.

Any such transfer of your Personal Data will be carried out in compliance with applicable laws and without undermining your statutory rights.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Soap Bothy will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

We will hold on to your information for as long as you continue to be a Soap Bothy customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.

Data Access

Your Personal Data is available and accessible only by those who need the data to accomplish the intended processing purpose.

As examples:

• we may pass your payment information to our payment service provider to take payments from you
• we may use fraud prevention agencies and credit reference agencies to verify your identity and we may pass your information to those agencies if we strongly suspect fraud on our website

Data Security

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

Delivery of services using third party communication software

With your consent, we may communicate using software provided by a third party such as Facebook.Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.

If you have any concerns about using a particular software for communication, please tell us.

You have the right to request information about the Personal Data we hold on you at any time. You can contact Soap Bothy and we will provide you with your Personal Data via e-mail.

Your Data Protection Rights

Your rights

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.

We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

Right to access

You have the right to request information about the Personal Data we hold on you at any time. You can contact Soap Bothy and we will provide you with your Personal Data via e-mail.

Right to portability

Whenever Soap Bothy processes your Personal Data, you have the right to get a copy of your data transferred to you or to another party. This only includes the Personal Data you have submitted to us.

Right to rectification

You have the right to request rectification of your Personal Data if the information is incorrect, including the right to have incomplete Personal Data completed.

Right to erasure

You have the right to erase any Personal Data processed by Soap Bothy at any time except for the following situations:

• you have an ongoing matter with Customer Service
• you have an open order which has not yet been shipped or partially shipped
• you have an unsettled debt with Soap Bothy, regardless of the payment method
• if you are suspected or have misused our services within the last four years
• your debt has been sold to a third party within the last three years or one year for deceased customers
• your credit application has been rejected within the last three months
• if you have made any purchase, we will keep your Personal Data in connection to your transaction for book-keeping purposes

Your right to object to processing based on legitimate interest

You have the right to object to the processing of your Personal Data that is based on Soap Bothy’s legitimate interest. Soap Bothy will not continue to process the Personal Data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Right to restriction

You have the right to request that Soap Bothy restricts the process of your personal Data under the following circumstances:

• if you object to processing Soap Bothy’s legitimate interest, Soap Bothy shall restrict all processing of such data pending the verification of the legitimate interest.
• if you have claimed that your Personal Data is incorrect, Soap Bothy must restrict all processing of such data pending the verification of the accuracy of the Personal Data.
• if the processing is unlawful, you can oppose the erasure of Personal Data and instead request the restriction of the use of your Personal Data instead.
• if Soap Bothy no longer needs the Personal Data but it is required by you to defend legal claims.

Right Against Discrimination

You have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for exercising your right to know, delete, or opt-out of sales.

Right to Know

You have the right to request in writing: a list of the categories of personal information, such as name, address, email address, that a business has disclosed to third parties during the immediately preceding calendar year for the third parties' direct marketing purposes, the names and addresses of all such third parties.

In addition, you have the right to request:

• the categories of personal information we have collected about you
• the categories of sources from which personal information is collected
• the business or commercial purpose for the information collection
• the categories of third parties with whom we have shared personal
• information
• the specific pieces of personal information we hold about an individual

Right to Delete

You have the right to request us to delete any personal information we have collected from you or maintain about you, subject to certain exceptions.

To assert your right to know or your right to delete your personal information, please contact according to the ‘Exercise Your Rights’ section below.

To confirm your identity, we may ask you to verify personal information we already have on file for you. If we cannot confirm your identity from the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud prevention purposes.

Communicating with us

When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

Exercise Your Rights (Contact Us)

We take data protection very seriously, please contact info@soapbothy.com If you have any requests in relation to your rights stated above.

Compliance with the law

Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’).

Review of this privacy policy

We shall update this privacy notice from time to time as necessary.

Last revised 16/04/2024

soapbothy.com

info@soapbothy.com